Privacy Policy

1. Terms of use

1.1. By accessing the Website and/or engaging Witmaze for our services, you agree to be bound by these Terms and Conditions of Use (“Terms of Use”). Your access to and use of the Website is subject to these Terms of Use.

1.2. Witmaze reserves the right to amend the Terms of Use at any time at its sole discretion. Your continued access to and use of after such change constitutes your acceptance of the changes. As such, please review the Terms of Use periodically.

1.3. Subscription to our newsletter or subscriber list via any channel, including website, social media or third party app implies you consent to receive email from us on a regular basis. Read more about Privacy guidelines.

2. Cookie Policies

For cookie policies read here

3. Services

3.1. Witmaze provides professional, personalised copy-writing, content writing, editing, proof-reading and transcribing services. When sending content to Witmaze, you will receive a no obligation, non-binding price quote. Quote inclusions will be specified in the email/quote form.

3.2. Copy-writers and Proofreaders and editors work from a standardised set of guidelines that describes in detail the process by which all documents are edited and created.

3.3. Any content created by the copy-writer as part of the copy-writing process will become the copyright of the client.

3.4. Any content created by the proofreader or editor as part of the proofreading and editing process will become the copyright of the client.

4. Links

4.1. This Website, including Witmaze eNewsletters (“eNewsletters”) and Witmaze social media profiles, may contain links to third party websites. The inclusion of a link does not imply that Witmaze endorses, has investigated or verified the linked websites. Witmaze makes no warranty or representation concerning these links or the linked websites and you acknowledge that Witmaze is not responsible for the functionality of these links, the security of such websites, the reliability or accuracy of the information contained on such websites, the copyright compliance, legality, decency, privacy policy, privacy practices or any other aspect of such websites. You acknowledge that you enter any third party websites at your own risk. It is your responsibility to review any terms of use or privacy policies relevant to such websites.

4.2. All prices displayed of services advertised on the Website, can be changed without notice.

5. Changing and discontinuing content

5.1. Witmaze reserves the right to alter the Website and any Content at any time. Witmaze may discontinue, temporarily or permanently, the Website (or any part thereof), whether for maintenance or for any other reason, with or without notice.

5.2. You agree that Witmaze shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

6. Intellectual property

6.1. The information, text materials, graphics, logos, button icons, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of this Website are protected by copyright, trade mark and other intellectual property laws.

6.2. You may not modify, rent, lease, loan, sell, distribute or create derivative works based on any of the Content (either in whole or in part) unless you have been specifically told that you may do so by Witmaze or by the owners of that Content, in a separate agreement.

7. Copywriting

7.1. Copywriting is the creation of content for use by an individual and/or business. This includes content for use for the web or for the purposes of promotional activity.

7.2. Example of copywriting material include (but are not limited to): Advertisements, Award submissions, Blogs, Company Profiles, Flyers, Media Releases, Product Specifications, Speeches and Web copy.

7.4. The Client acknowledges that from time to time, Witmaze may engage sub-contractors to assist in a copywriting, content writing or transcribing project.

7.5. The Client agrees for Witmaze to place its work, along with a hyperlink to the Client’s site on Witmaze’s own website for self-promotional services, unless agreed to the contrary in writing by both parties.

7.6. For copywriting projects, Witmaze will provide the Client with two (2) rounds of amendments with no extra cost within seven (7) days of first draft submission to the Client for review. (“Review Period”)

7.7. Request for amendments are to be made via e-mail to Witmaze, and should detail and provide clear directions and guidance to what amendments are required. Witmaze will presume that the Client has accepted the original draft with no changes, if no emails requesting changes were made within seven (7) days of the commencement of the review period. The Client will then be provided with the final invoice to settle the project. Where a client wishes to “restart” the project following the seven (7) days of no emails requesting a change – there will be a re-start project fee of 30% of the total quoted project price.

7.8. The Client understands that Witmaze is not a legal service. Our legal copywriters use their legal education (Bachelor of Laws LLB and Graduate Diploma in Legal Practice), experience and knowledge of the modern digital and corporate world when creating legal copy. We are not licensed practitioners, therefore, if you do require legal advice, we recommend seeing a practicing solicitor.

8. Editing and Proof-reading

8.1. Editing and Proof-reading (or “copy-editing”) of your text includes checking the grammar (correction of all grammatical errors), spelling (correction of all spelling errors), punctuation (correction of all punctuation errors), consistency (imposing a consistent style) and textual structure (ensuring that the structure is well organised).

8.2. Copy-editing does not include development (any writing apart from ensuring consistent structure), rewriting, ghost-writing or critique or evaluation of the text.

8.3. For copy-editing projects, Witmaze will provide the Client with three (3) rounds of amendments with no extra cost within fourteen (14) days of first draft submission to the Client for review. (“Review Period”)

8.4. Request for amendments are to be made via e-mail to Witmaze, and should detail and provide clear directions and guidance to what amendments are required. Witmaze will presume that the Client has accepted the original draft with no changes, if no emails requesting changes were made within fourteen (14) days of the commencement of the review period.

9. Right to refuse (editing and proof-reading)

9.1. Upon acceptance of the text, the Witmaze right to refuse the job if it doesn’t meet the standard that makes it possible for us to complete the job. In such circumstances, you will be notified via email, and your payment will be reimbursed.

9.2. When copy-editing has been completed, the client will have three days from the next business day to evaluate, accept or claim a re-edit. If the client fails to do so, the client is deemed to have accepted the work.

9.3. If the client does not accept the work, the client can claim a re-edit, stating their explicit reasons for doing so. When claiming a re-edit, the client must have made no changes to the content, and addressed all notes and comments from the copy-editor.

9.4. If the client fails to provide a reason for the refusal of edited text, the client is deemed to have accepted the work.

9.5. If the client claims a re-edit, the copy-editor will do the re-edit at no extra cost to you. If you do not accept the re-edited content, and your claim is legitimate and supported by substantive proof, your payment will be reimbursed, and the copy-editor will not receive any payment. 

10. Deadlines

10.1. All dates and times provided for the delivery of the content are approximate, and based on previous orders of the same size.

10.2. Witmaze cannot be held liable for any loss or damage caused by a later delivery time than the approximate one.

11. Delivery

11.1. Completed tasks will be delivered through the use of Email(s), Google Docs, and/or the use of Dropbox unless otherwise discussed and agreed with the client.

12. Confidentiality

12.1. Witmaze acknowledges that we may be privy to confidential information in the form of sensitive or unpublished material. Witmaze will not at any time disclose to any third party any information that is identified as confidential by the Client.

12.2. Witmaze will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of this Agreement. This clause shall be binding on any employees, agents or subcontractors of Witmaze

12.2. Owing to the nature of the business, Witmaze does collect personal information from clients. For further information about how we store this personal information, please read our Privacy Statement.

13. Payment

13.1. Payment of services from Witmaze are in currency as agreed during the contract.

13.2. For copywriting and proof-reading/editing services, a non-refundable 50% deposit is required and payable upon request and acceptance of service. A project will not commence until the non-refundable 50% deposit is paid to confirm. The final 50% is payable upon the completion of the project.

13.3. Once the 50% deposit is paid, it will then be strictly non-refundable if the Client chooses to cancel and terminate the project prior to completion.

13.4. Where a Client has paid a 50% deposit, to secure a project commencement date, however wishes to change or delay the project commencement date, a minimum of fourteen (14) days notice must be provided to Witmaze. Where the Client fails to provide this appropriate notice, the Client acknowledges that a 30% (of the total quoted project price) restart fee, will be payable on the final invoice.

13.5. Any refunds or cancellations will be at the discretion of Witmaze, for exceptional circumstances.

13.6. The Client guarantees to Witmaze the due and punctual payment of any sum payable by the Client to Witmaze. The preferred method of payment is by direct bank deposit. However, payment may also be made by credit card (Visa or MasterCard) or through the PayPal system.

13.7. If using a credit card or Paypal for business, an additional 3% surcharge will be payable by the Client.

13.8. In the event of non-payment:

(a) all legal costs involved with recovery will be paid by the Client, on an indemnity basis; and

(b) where the account is referred to a collection agency, collection costs associated with the collection agency will be added to the balance outstanding and will be paid by the Client.

14. General disclaimers

14.1. The World Wide Web exists across open public networks that are neither secure nor private. Accordingly you acknowledge and accept the risk that any communication to or from the Website may be intercepted, used or modified by third parties.

14.2. Witmaze does not warrant that access to or use of the Website will be uninterrupted or error free or that the Website or any material on or accessible through the Website is free from errors or viruses, worms, trojan horses or other harmful components.

14.3. You acknowledge that your access to and use of the Website (including the software operating in connection with the Website) may be interfered with by numerous factors outside Witmaze’s control.

15. Limitation of liability, consumer law and indemnity

15.1. Witmaze Nor any of its officers, employees, agents or related bodies corporate shall be liable to you or anyone else for:

a. any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failures or for the destruction of, or damage or unauthorised access to, your computer system or network;

b. any defamatory, infringing, offensive or illegal conduct or material found in connection with the Website, including such conduct or material transmitted by any means by any other person; or

c. any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, consequential or punitive damages, or any legal costs, arising out of, or in connection with:

i. the use of the Website and or Witmaze;

ii. the use of information and or advice provided by you through Witmaze; or

iii. you or anyone else being unable to access the Website for any reason.

15.2. You indemnify Witmaze against any action, liability, claim, loss, damage, proceeding or expense (including legal costs) suffered or incurred by Witmaze, arising out of, or in connection with:

a. your breach or non-observance of any term of these Terms of Use;

b. any Content submitted by you; or

c. any breach or inaccuracy in any representations or warranties made to Witmaze by you.

16. Delay

16.1 You shall make all reasonable efforts to provide needed information, materials and approvals to Witmaze in a timely manner. Parties should in writing, inform the other party using all reasonable efforts, should a delay occur or be expected to occur. You understand that any delays by you will result in a day for day extension of the due date for all deliverables.

16.2. We will presume that you have accepted our work with no changes, if no emails requesting changes were made within ten (10) days of the last draft provided by Witmaze to you.

16.3 . Witmaze shall not be liable for any failure or delay in supply or delivery of Services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of the Company including but not limited to: war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, natural disasters, power outages, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism. Should such event occur, it will result in a day for day extension of any performance or deliverable due.

17. Witmaze-shop

17.1. Payment of products will be in applicable currency. Payment for products online will be made via online system. Full and punctual payment for product(s) will be required, to confirm orders with Witmaze Ltd. We reserve the right to amend and/or change the pricing and rates at any given time.

17.2. By purchasing a template, e-resource, or e-learning material from Witmaze, you are granted one revocable, worldwide, non-exclusive license to the product(s) You have purchased. Where we find that you have violated this license by selling, giving, or redistributing our templates or products to anyone or if you imply they have the right to use it for his/her/its commercial purposes, we reserve the right to invoice you for the licenses you have gifted to others and revoke your access to our template(s)/product(s) permanently.

18. Law enforcement

18.1. Witmaze reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

19. Privacy

19.1. You agree to comply with Witmaze’s privacy policy, guidelines and statements as may be applicable from time to time. Witmaze’s Privacy Policy can be accessed on the Website.

20. Amendment of terms and conditions of use

20.1. Witmaze is entitled, at its sole discretion, to amend, add or remove any part of these Terms of Use at any time without notice. You should periodically read these Terms of Use. Your continued use of this Website or any product or service obtainable through the Website after any such change to these Terms of Use constitutes an agreement by you to abide by and be bound by these Terms and Conditions of Use, as amended.

20.2. If any of these Terms of Use are invalid or unenforceable, they may be struck out and the remaining Terms of Use and Miscellaneous Policy will continue to be of full force and effect.


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